IT Operations Associate, SC 6

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

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• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job title: IT Operations Associate

Grade: SC 6

Unit: Digital Assistance Service (DAS), Technology Unit

Duty Station (City, Country): Addis Ababa, Ethiopia

Duration: Twelve (12) Months

Support the implementation, operationalization, and continuous improvement of Digital solutions to ensure efficient beneficiary registration, identity management, and assistance of delivery across WFP Programmes. Provide technical support for digital platforms to the business unit, while strengthening data integrity, system interoperability, and stakeholder capacity. Contribute to innovation, emergency response readiness, and the effective delivery of cash-based and in-kind assistance.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority)

• Support the implementation, operationalization, and continuous improvement of digital solutions to facilitate efficient beneficiary management and assistance delivery across WFP operations.
• Support the rollout, deployment, testing, and operationalization of Digital solutions and systems, for beneficiary registration, identity management, food distribution, and cash-based transfers and related activities.
• Conduct pre-deployment of technical readiness assessments for operations, including equipment, connectivity and technical support needs, and provide recommendations for implementation.
• Support the deployment, testing, enhancement, and maintenance of Corporate Digital platforms, such as SCOPE, School Connect, PIT, MoDA, SugarCRM integrations, and other solutions.
• Support technology-related training and capacity-building initiatives for WFP staff, cooperating with partners, financial service providers, and government counterparts on digital solutions and Processes.
• Liaise with the GBS and global TEC teams, vendors, and other support units to address operational and technical issues affecting business continuity and field operations.
• Monitor operations, support data quality checks and data reconciliation activities, and ensure compliance with established operational procedures, controls, and best practices.
• Support the administration and deployment of Mobile Device Management (MDM) solutions, including application packaging, device enrolment, policy implementation, software updates, and operational compliance monitoring.
• Contribute to the testing, piloting, and implementation of new digital solutions, system enhancements, and business process improvements that strengthen beneficiary management and assistance delivery.
• Produce operational reports, deployment status updates, technical documentation, and performance monitoring reports to support decision-making and management oversight.
• Perform any other related duties as required.

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience: A minimum of 6 years of experience in in technology development and implementation. Experience in the roll-out of technology solutions for the international humanitarian and development sector.

Solid technical background on digital and ICT. Strong problem-solving and analytical skills. Ability to prioritize and drive sound business decisions.

Language: Fluency (level C) in English language.

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: the employer’s official contact

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• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.