Customer Service · Full-time
Direct employerCustomer Support Specialist (Customer Support Management)
Addis AbabaSenior · Not statedCloses Sunday, 15 November 2026, 23:59 EATChecked 6 Nov 2026
Published by employer
About this role
This plain-English summary was prepared by workethiopia.net from the original advert. Confirm all details on the source before applying.
Role overview
Boeing Africa Engineering Consultancy is hiring a Customer Support Specialist in Addis Ababa to act as Customer Program Manager for Africa and Middle East customers in Supply Chain Execution. This is a local hire, with pay and benefits set locally under Ethiopian law.
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What you will do
- Build customer relationships and understand their culture and business strategy.
- Communicate with customers and Boeing colleagues through meetings, phone, email, and other channels.
- Assess account needs, recommend solutions, make presentations, and update customers about orders.
- Answer product, service, process, and operations enquiries and help resolve delivery issues.
- Record and coordinate material, delivery, and return needs; analyse supplier and customer information on spare parts, provisioning products, and related services.
- Share performance measures with customers and internal teams.
Requirements
- Have at least 1 year each in aerospace and supply-chain work.
- Have presented to executive leaders and bring communication, problem-solving, and cross-functional collaboration skills.
- Be willing to travel minimally in Ethiopia and internationally and eager to learn.
- SAP, engineering or technical experience, account management, and customer support are preferred.
- Live locally or relocate at your own cost. Boeing will not provide relocation assistance or employment-visa sponsorship.
How to apply
Apply on the employer's application page. The closing date is 15 November 2026.